General Shipping Information
Q1) Which courier will deliver my order?
A: We use various local Australian courier services.
The carrier is automatically selected based on your location and order size to ensure the most efficient delivery.
Q2) How long will it take for my order to arrive?
A: Delivery times are determined by the specific courier's schedule.
While we dispatch orders promptly, transit times are subject to the third-party provider's rules.
Q3) Do I need to sign for my delivery?
A: Yes, a signature is often required to ensure your items are delivered securely.
If no one is available to sign, the courier’s standard redelivery or collection rules will apply.
Rates & Locations
Q1) Does it matter if I am shipping to a home or a business?
A: Yes. Shipping rates differ depending on whether the destination is a Commercial (Business) or Residential (Home) area.
Please select the correct zone at checkout to ensure accurate shipping costs.
Q2) Is there a Free Shipping option?
A: We offer Free Shipping for all orders over $350.
For orders below this amount, the rate is calculated based on your location and address type.
Weight & Packaging Limits
Q1) Is there a maximum weight per box?
A: Yes.
To comply with safety standards, the maximum weight for a single parcel is 25kg.
Q2) What if my total order is heavier than 25kg?
A: Any order exceeding 25kg will be split into multiple shipments.
These may arrive at slightly different times depending on the courier’s sorting process.
Notes & Requests
Q1) Can I leave special instructions for the driver?
A: You can leave delivery notes during checkout. We will pass these to the courier; however, the final delivery is subject to the courier’s specific rules.
Drivers may not follow instructions that conflict with their safety or company policies.
Q2) What if my order arrives damaged?
A: Please notify us at newideadrink@gmail.com within 7 days.
We will arrange a replacement for damaged or faulty items (replacements only, no refunds).