Ordering & Accounts
Q1) Do I need to create an account to shop?
A: Yes. To ensure we provide the correct service and pricing, all customers must register and sign in before placing an order.
Q2) I am a business owner. How do I get B2B pricing?
A: When you register for an account, please make sure to specify your business name.
Once we have your details, we will apply special B2B pricing to your account.
Q3) Is there a minimum order amount?
A: It depends on your account type:
- For Businesses (B2B): The minimum order is $250 (excluding GST).
- For Home Customers (B2C): There is no minimum purchase required.
Q4) Is GST included in the prices I see on the website?
A: No. All prices listed on our website are exclusive of GST. GST will be calculated and added to your total at the checkout.
Payment Options
Q1) What payment methods do you accept?
A: We currently accept Bank Transfer and Cash on Hand.
Q2) How does the "Cash on Hand" payment work?
A: If you choose Cash on Hand, payment is expected immediately upon delivery.
When our delivery partner fulfills your order, the full payment must be handed over before the goods are released.
Q3) How does Bank Transfer work?
A: After placing your order, you will receive our bank details. Please use your order number as the reference.
Your order will be dispatched once the funds have successfully cleared in our account.
Shipping & Deliveries
Q1) Do you offer free shipping?
A: Yes! We offer Free Shipping on all orders over $350.
For orders below this amount, shipping will be calculated during the checkout process.
Q2) Where do you ship?
A: We currently ship across Australia. Delivery times vary depending on your location.
Damaged Items & Returns
Q1) What happens if my items arrive damaged or faulty?
A: If any items arrive in poor condition, you can return them for a replacement.
Please note that we provide replacements only and do not offer refunds.
Q2) How long do I have to report a problem?
A: Please email us at newideadrink@gmail.com within 7 days of receiving your order to arrange the return and replacement.
Product Information
Q1) Where are your products from?
A: We source premium beverage and dessert raw materials from over 20 countries, including high-end specialist lines from South Korea.
Q2) How should I store my products?
- Syrups & Bases: We recommend refrigerating these after opening to keep the flavour fresh.
- Powders: Keep these in an airtight container in a cool, dry place to prevent clumping.
Contact Us
Have more questions?
A: We are happy to help! Please feel free to contact us at newideadrink@gmail.com.
Thank you for your purchase and for choosing New Idea Drink Australia!